Account and Personal Data Deletion

How to request

Email support@bees-mobile.com from the address registered to your account with the subject "Delete my account", or sign in and click "Request deletion" on this page. We will send a confirmation email to your registered address; your request takes effect once you click the confirmation link.

Timeline

Deletion is completed within 30 days of your confirmation. You will be notified by email when it is done.

What we delete

Profile details (name, email, phone, avatar), login credentials, identifying information in referral relationships, notification and preference settings, and profile data obtained via Facebook or Google login.

What we must retain

The following is retained for 5 years after account deletion, de-identified from you, and no longer used for marketing or service purposes:

• Transaction, payment and invoice records
• Commission and bonus settlement records and wallet ledgers (to fulfil existing financial obligations and audits)
• Records required for fraud prevention, dispute resolution or legal proceedings

Once you request deletion, your phone-number and eSIM services will be terminated when deletion completes and cannot be restored. If your wallet holds a balance, the confirmation email will remind you to withdraw it first; any balance not withdrawn within 30 days is handled under our Terms of Service.

Facebook login users

You can remove Bees Mobile under Facebook → Settings & Privacy → Settings → Apps and Websites. This revokes our access to your Facebook data but does not delete your Bees Mobile account; please submit a deletion request as described above.

Contact

support@bees-mobile.com

310 Telecom Limited